Arrange the right visit for your system
Let us know which Ajax EN54 devices you have, when the system was last serviced and whether any faults or unwanted alarms have occurred. We will discuss the scope of a visit and the information needed to prepare. The appropriate servicing schedule depends on your premises and its fire safety arrangements.
Checks across the system
A service visit can include checking the hub status, inspecting accessible devices and carrying out agreed functional tests of detection and alarm equipment. The engineer reviews reported issues and system records, and identifies anything that needs further investigation or attention.
Plan for safe testing
Testing may sound alarms and require access to occupied areas. Coordinate the visit with the responsible person, notify occupants as appropriate, and discuss any monitoring arrangements beforehand. Any temporary isolation must be controlled and reinstated; staff must understand the arrangements during testing.
Clear records and next steps
Keep the service records with your fire safety documentation. Where an issue is identified, we explain the findings and discuss the next action rather than leaving you to interpret a fault on your own. A service visit does not replace routine checks or your wider responsibilities for fire safety.